Frequently Asked Questions (FAQ)

Can I provide my own cleaning products?

Absolutely! Just let us know and we’d be happy to use the products you supply.


What are the products used in standard cleanings?

Rachel Elizabeth uses the following products for her standard cleanings: Comet, Windex, Pledge, Bona Hardwood Cleaner and Bona Tile Floor Cleaner. These cleaning supplies are used with microfiber floor pads and microfiber rags.


What are the products used in green cleanings?

Rachel Elizabeth uses the following products for her green cleanings: Seventh Generation Multi-Surface Cleaner, Seventh Generation Glass Cleaner, Seventh Generation Wood Cleaner, Bona Hardwood Cleaner and Bona Tile Floor Cleaner.These cleaning supplies are used with microfiber floor pads and microfiber rags.


Does Songbird Concierge & Cleaning offer cleanings for households with allergens?

We do! Rachel Elizabeth uses a Shark vacuum with built-in anti-allergen technology in combination with Bona Hardwood Cleaner and ADMS Anti-Allergen Dust Spray, both of which are hypoallergenic.


What kind of concierge services does Songbird Concierge & Cleaning offer?

Songbird Concierge & Cleaning offers a wide variety of concierge services—take a look, but know that Rachel Elizabeth is happy to help beyond the services listed. Just ask!


What is Songbird Concierge & Cleaning's service area?

Songbird Concierge & Cleaning primarily serves Central Phoenix and Arcadia. Neighborhoods include: Biltmore, Camelback Corridor, Moon Valley and Windsor Square.

Live outside our service area? We still encourage you to still reach out. Rachel Elizabeth is happy to make exceptions to ensure your family has a clean, healthy home. If she is unable to provide the services you need she's more than happy to help put you in touch with a neighborhood service provider who can!


What kind of payment types does Songbird Concierge & Cleaning accept?

You can pay Songbird Concierge & Cleaning via cash, check, PayPal or Venmo.


Is Songbird Concierge & Cleaning insured or certified?

Yes, Songbird Concierge & Cleaning is insured—you can rest easy knowing your family and home is in good hands. Additionally, Rachel Elizabeth is food safety certified to ensure your meal and grocery services are safely prepped and stored.